Although the retail landscape continually evolves, retailers’ core challenge remains the same as we enter 2025: meeting ever-rising customer expectations across all channels.
This requires robust, agile technology capable of managing accurate, real-time inventory across omni-channel platforms, orchestrating seamless returns, and adapting to fluctuating demand.
Following 18 to 24 months of work and over half a billion dollars in research and development, we are proud to announce our new product releases that revolutionizes the omni-channel experience, providing our customers with resilience, lower cost of ownership, and best-in-class functionality ready for whatever the future has in store.
Breaking down departmental silos for efficient omni-channel execution
Managing inventory effectively demands complete visibility across all channels—from online storefronts and physical locations to our warehouse inventory picture and the complexities of the returns journey.
Without a unified view encompassing these systems, retailers operate in the dark. This lack of a single source of truth leads to inaccurate inventory levels, hindering effective order fulfillment and preventing retailers from effectively meeting customer demand.
The result? Lost sales due to stockouts, excess inventory leading to costly markdowns, expensive and time-consuming processes, pile up of returned goods in warehouse, and ultimately, a diminished customer experience. These effects are particularly worse as retailers hit peak season, when the pressure to meet demand and fulfill orders intensifies.
