L.L.Bean is a privately held American outdoor retail company founded in 1912 by Leon Leonwood Bean in Freeport, Maine, Known for its iconic “Bean Boots” and commitment to quality, durability, and outdoor lifestyle. Still family-owned, L.L.Bean maintains a strong focus on customer satisfaction, environmental stewardship, and community engagement, emphasizing practical design and rigorous product testing.
Storia di successo
L.L.Bean
Merchandise Financial Planning, Forecasting, Replenishment
L.L.Bean migliora il servizio clienti, l'accuratezza delle previsioni e la produttività delle scorte
L'azienda
La sfida aziendale
The company employs some 5,000 people year-round, with that number increasing to about 10,000 during its peak sales season. As L.L.Bean’s business has expanded, they’ve realized that one of their major challenges has been to get a read on the market so that it could invest inventory in the right products in the coming year. “Speed of delivery is very important to us at L.L.Bean. We are known for our customer service, so it’s very important that we get our products to our customers in a timely manner,” said Process Lead, L.L.Bean.
La soluzione
With L.L.Bean implementing Blue Yonder’s merchandise financial planning, forecasting and replenishment capabilities, they can now more accurately predict sales, buy products from their vendors and allocate those products to the appropriate stores.
While leveraging these capabilities, L.L.Bean is actively exploring other solutions to maximize the value of the integrated Blue Yonder ecosystem. “We ultimately chose them because we really felt that they could deliver on our critical business requirements,” explains Process Lead, L.L.Bean.
“Technology and automation have really helped us to make our business more scalable, so that we have been able to go from a single store in Freeport, Maine back in 1912 to the $1.6 billion company that we are today. I think even more importantly it’s allowed us to automate our processes so that we can really focus on our customer, which is what we do best.”
–Responsabile dei processi, L.L.Bean
Partnership strategica
L.L.Bean’s success goes beyond the implementation of technology. Throughout the design phase, Blue Yonder consultants were not only advising the team about their current situation, we worked with L.L.Bean to consider future objectives and goals and how their next implementation can fit in with the solution that is being currently designed.
“We have a very strategic partnership, and as we’re working on solutions, we’re not just thinking about one year ahead or two years ahead. We’re really thinking about the longer term,” reports Process Lead, L.L.Bean.
Hear from the team at L.L. Bean on how Blue Yonder helped the company navigate major shifts in demand during the pandemic and exceed sales plans in some categories by over 130%.
"Blue Yonder è molto importante per la nostra attività in L.L.Bean. In realtà, consideriamo Blue Yonder come uno dei pilastri della nostra nuova architettura di sistema semplificata. Blue Yonder rappresenta le fondamenta a partire da cui abbiamo sviluppato processi più integrati. Ci ha permesso di servire decisamente meglio i nostri clienti in modo da poter realizzare la nostra semplice ma nobile convinzione che una vita trascorsa all'aria aperta sia più completa."
–Responsabile dei processi, L.L.Bean
